Vendor Escalation Path Audit
Trace where ownership leaves your team — BPOs, processors, and SaaS vendors — and whether customers get stuck between parties.
From HK$36,000 · 2–3 weeks
Who it suits
Fintechs that rely on external support partners, payment processors, or specialised vendors when cases exceed in-house authority.
What you receive
- Vendor handoff map with SLA checkpoints
- Sampled cases showing delay or bounce-back patterns
- Ownership gaps at the boundary between teams
- Contract and runbook alignment notes for remediation
Format
Interviews with your vendor managers and sampled ticket trails across partners. We do not audit the vendor’s internal systems without their written consent. Pricing is informational.