Terms of use

These terms govern access to futurenettools.digital and enquiries for escalation procedure audit services offered by Futurenettools (“we”, “us”) from Fujiya Mans, Wan Chai, Hong Kong.

Services

We provide consulting audits of escalation procedures for fintech support teams, including full escalation procedure audits, after-hours reviews, vendor path audits, and severity mapping audits. Website content is informational. A binding engagement begins only when both parties accept a written proposal or statement of work.

No software licence

We do not sell support software or ticketing products through this site. Any third-party tools discussed remain subject to their own licences between you and those vendors.

Pricing and payment

Prices shown on this site are informational starting points. Final fees, payment schedule, and scope appear in the proposal. This site does not process payments or checkout.

Acceptable use

You may not misuse the site, attempt to disrupt it, or submit unlawful, misleading, or abusive content through forms.

Intellectual property

Site content, branding, and deliverable templates remain our property until assigned in a signed agreement. Client data, ticket samples, and procedures you share remain yours.

Confidentiality

Non-public information shared for scoping or audit work is treated as confidential and used only to deliver the engagement, subject to the proposal and any separate NDA.

Limitation of liability

To the extent permitted by the laws of Hong Kong, we are not liable for indirect or consequential losses arising from use of this website or from decisions made solely on informational content. Liability under a signed engagement is limited as stated in that agreement. An audit is a point-in-time assessment and does not guarantee uninterrupted support operations.

Governing law

These terms are governed by the laws of Hong Kong. Courts of Hong Kong have non-exclusive jurisdiction unless a later agreement states otherwise.

Contact

Questions: hello@futurenettools.digital · +852 2529 8755